Conflict Management for People Managers
Louisa Meehan - Founder of Woodview HRM,Welcome to this insightful journey into the world of workplace conflict management. Louisa Meehan, an HR professional, mediator, is your guide for this course. Having spent her entire career working with leaders in various workplaces, she has gathered valuable insights into the nature of conflict at work.
Whether you’re a seasoned manager or new to your role, this course is designed to equip you with practical strategies and techniques to turn potentially disruptive conflict into opportunities for growth and dialogue.
$97.00
Conflict Management with Louisa Meehan Introduction
Overview
This course is designed to help you navigate and manage workplace conflict effectively. Led by Louisa Meehan, an experienced HR professional, University Teacher, and accredited mediator, the course offers a wealth of real-world insights, strategies, and best practices.
Key learning outcomes include:
- Recognizing early signs of workplace conflict.
- Understanding the importance and benefits of early conflict resolution.
- Identifying your conflict style and learning to navigate different conflict styles effectively.
- Mastering active listening and its role in conflict resolution.
- Exploring and implementing various conflict management techniques.
- Utilizing mediation techniques as a tool for conflict resolution.
Equip yourself with these invaluable skills and become the leader your team needs in times of conflict. Turn challenges into opportunities for growth, dialogue, and improved team cohesion.
Course Curriculum
Chapter 1
Understanding Workplace Conflict
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Lesson 1 - Embracing Workplace Conflict: A New Perspective -
Lesson 2 - Detecting Workplace Conflict
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Lesson 3 - Assessing Conflict Levels
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Lesson 4 -The Power of Perception
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Lesson 5 - Constructive vs Destructive Conflict
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Lesson 6 - Early Intervention For Conflict Resolution Slideshow
Lesson 1 - Embracing Workplace Conflict: A New Perspective 
Lesson 6 - Early Intervention For Conflict Resolution Slideshow 5 lessons, 5 Videos + 1 PDF Downloadable Worksheet + Quiz
Chapter 2
Prepare for the Worst; Work for the Best
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Lesson 1 - Identifying Key Players
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Lesson 2 - Avoiding Worst-Case Scenarios
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Lesson 3 - Organisational Policies in Play
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Lesson 4 - The Cornerstone of Mediation
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Lesson 5 - Evaluating the Cost of Conflict
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Lesson 6 - The Cost of Conflict- SlideShow
5 lessons, 5 Videos + 1 PDF Downloadable Worksheet + Quiz
Chapter 3
The Root Source of Conflict
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Lesson 1 - Mayer's Conflict Wheel Explained
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Lesson 2 - The Key Causes of Conflict
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Lesson 3 - Considering Individual Needs
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Lesson 4 - The Causes of Conflict PDF
4 lessons, 4 Videos + 0 PDF Downloadable Worksheets + Quiz
Chapter 4
Understanding Conflict Styles
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Lesson 1 - Delineating the Five Conflict Styles
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Lesson 2 - The Story of an Orange- A Case Study
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Lesson 3 - Understanding the Conflict Styles - PDF
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Lesson 4 - What Conflict Management Style Do You Have?
Lesson 4 - What Conflict Management Style Do You Have? 3 lessons, 2 Videos + 1 PDF Downloadable Worksheet + 1 Quiz
Chapter 5
The Conflict Process
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Lesson 1 - Leveraging Your Unique Experiences
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Lesson 2 - Stage 2: Cognition and Personalisation
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Lesson 3 - Stage 3: The Role of Intentions
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Lesson 4 - Stage 4: Conflict Behaviour
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Lesson 5 - Stage 5: Outcomes – The Conflict-Intensity Continuum
4 lessons, 4 Videos + 1 PDF Downloadable Worksheet + 1 Quiz
Chapter 6
Management Conflict Techniques
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Lesson 1 - Techniques to Stimulate Healthy Conflict
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Lesson 2 - Techniques to Resolve Conflict
2 lessons, 2 Videos + 0 PDF Downloadable Worksheets + 1 Quiz
Chapter 7
The Art of Listening in Conflict
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Lesson 1 - The Importance of Listening
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Lesson 2 - The Four Levels of Listening
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Lesson 3 - The Art of Active Listening
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Lesson 4 - The Power of Silence
4 lessons, 4 Videos + 0 PDF Downloadable Worksheets + 1 Quiz
Chapter 8
Conflict Action Checklist
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Lesson 1 - Managerial Action Steps
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Lesson 2 - Mediation: Understanding and Applying
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Lesson 3 - Conclusion
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Lesson 4 - Final Assessment
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Exit Survey
Exit Survey 5 lessons, 3 Videos + 0 PDF Downloadable Worksheets + 2 Quiz
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