Business Communication Skills: Breakthrough Techniques

Sally Susman - Executive Vice President & Chief Corporate Affairs Officer, Pfizer

Welcome to the Business Communication Course: Breakthrough Techniques, designed to help professionals at all levels master effective communication in the workplace. In today’s business environment, communication is not only a skill, it’s a career-defining asset.

This business communication training provides you with practical strategies and interactive exercises to strengthen your ability to connect, influence, and lead. Whether you’re looking for a business communication class, a certificate, or a complete online professional business communication course, this program is tailored to help you succeed.

👉 Enroll today in our Business Communication Skills Course for only $97 and unlock techniques that will transform your career.

$97.00

Business Communication Skills Intro with Sally Susman

Overview

What You’ll Learn?

Learning Outcomes: By the end of this Business Communication Skills Training, you will:

  • Master the subtle signals of body language to strengthen your personal and professional relationships.
  • Use candor effectively to build trust and have open, honest conversations.
  • Develop creativity and curiosity to solve problems in innovative ways.
  • Build a culture of honesty, respect and appreciation at work.
  • Handle public relations and media communications professionally.
  • Create a strong vocal identity so that your voice leaves a lasting impression.
  • Use humor to reduce tension, foster connections and strengthen teams.
  • Learn strategies to make your communication meaningful and leave a lasting legacy.
  • Acquire public speaking skills, including message crafting, storytelling, projection and confident delivery.
  • Gain clarity and confidence through our effective business communication course online.
  • Build trust in teams, give constructive feedback and resolve conflict effectively.
  • Understand workplace etiquette and write professional business documents such as reports, emails and codes of conduct.
  • Apply proven communication methods to influence decisions and achieve business goals.
  • Utilize digital collaboration tools and adapt your style for virtual meetings and remote work.
  • Strengthen your persuasive communication skills to make your message engaging, memorable and impactful.
  • Become more concise and confident when presenting ideas to different audiences.
  • Learn how to quickly analyze your audience and adapt your message to persuade them.
  • Practice real-life scenarios, receive feedback and refine your communication techniques.
  • Learn how to structure your arguments clearly so that they are persuasive and easy to follow.

Why learn with GenConnectU?

At genconnectU, we offer world-class instructors, practical learning resources, and flexible online formats that help working professionals succeed.

This course is taught by Sally Susman, a globally recognized corporate communications leader and award-winning executive, ensuring you gain practical strategies and actionable insights that can be applied immediately to improve your communication skills, influence others effectively, and advance your career.”

You will receive:

  1. On-demand video lessons with case studies
  2. Downloadable PDFs, workbooks and guides
  3. Practical exercises for everyday business
  4. Access to an business communication online course at your own pace
  5. A certificate in business communication upon completion

Who Should Enroll in this Business Communication Course?

This business communication online course is perfect for:

  • Young professionals who want to build their communication skills at early stage
  • Managers & leaders who need to influence and motivate teams
  • Entrepreneurs & business owners seeking to improve client engagement skills
  • Executives seeking effective communication training for high-stakes situations
  • Anyone who wants to earn a business communication certificate to advance their career.

Course Curriculum

Chapter 1

Silent Signals: The Power of Body Language

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  • Lesson 1: Journey to Mastery: Navigating Business Communication

  • Lesson 2: Achieving Clarity as a Business Professional

  • Lesson 3: Set a Bold Intention to Ignite Change

  • Lesson 4: Creating Action Steps for Intentions

  • Lesson 5: Overcoming Obstacles - Be Proactive

  • Lesson 6: The Benchmark of Intention is Clarity

  • Lesson 7: Setting Intentions Exercise - PDF

  • Lesson 8: Setting Attention And Taking Action Workbook - PDF

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6 lessons, 6 Videos + 2 PDF Downloadable Worksheets + Quiz

Chapter 2

Crystal Clear: Navigating Business with Precision

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  • Lesson 1: Honesty is Priceless

  • Lesson 2: The Duty of Corporate Communication

  • Lesson 3: Candor Can Save Lives

  • Lesson 4: The Power of Candor in Effective Communication- PDF

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3 lessons, 3 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 3

Practice Makes Perfect: Crafting Positive Narratives

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  • Lesson 1: The Nature of Breakthrough Communicators

  • Lesson 2: Curiosity Drives Creativity

  • Lesson 3: Techniques to Boost Creativity

  • Lesson 4: Think Like a Journalist

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4 lessons, 4 Videos + 0 PDF Downloadable Worksheets + Quiz

Chapter 4

The Transformative Power of Honesty

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  • Lesson 1: The Powerful Tool of Gratitude

  • Lesson 2: The Four Keys to Appreciation

  • Lesson 3: The Secret of Graciousness

  • Lesson 4: The Habit of Thanks Workbook - PDF

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3 lessons, 3 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 5

The Winning Habits of Break-Through Communicators

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  • Lesson 1: The Power of the Pause

  • Lesson 2: The 5-Point Framework for Public Relations

  • Lesson 3: How to Handle the Media

  • Lesson 4: Crucial Crisis Response Guidelines

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4 lessons, 4 Videos + 0 PDF Downloadable Worksheets + Quiz

Chapter 6

Crafting a Unique Vocal Identity

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  • Lesson 1: Finding your Voice

  • Lesson 2: The 8 Elements of Pitch to Achieve Distinction

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2 lessons, 2 Videos + 0 PDF Downloadable Worksheets + Quiz

Chapter 7

Disarm With Humility, Empower with Truth

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  • Lesson 1: The Power of Humility

  • Lesson 2: The Winning Tactics of a Humble Leader

  • Lesson 3: What Makes a Great Leader

  • Lesson 4: Staying Humble as a Leader Slideshow

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3 lessons, 3 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 8

The Healing Power of Humor

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  • Lesson 1: Humor is the Antidote

  • Lesson 2: Creating Connection and Community

  • Lesson 3: What Kind of Humor to Avoid

  • Lesson 4: How to Fine-Tune Your Use of Humor

  • Lesson 5: Humor as a Source of Introspection Worksheet

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4 lessons, 4 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 9

Timeless Tales: Leaving a Lasting Legacy

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  • Lesson 1: Creating Value and Legacy with Documentation

  • Lesson 2: Memorialize Your Work

  • Lesson 3: The Truths of Struggle and Triumph

  • Lesson 4: The Last Word

  • Lesson 5: Write Your Own Obituary Worksheet

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4 lessons, 4 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 10

Full Circle: Mastering the Symphony of Business Communication

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  • Lesson 1: The Intentional Work of Bridge Building

  • Lesson 2: Sally Susman Complete Workbook

  • Lesson 3: Sally Susman Complete Workbook

  • Final Assessment

  • Exit survey

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3 lessons, 1 Video + 2 PDF Downloadable Worksheets + 1 Quiz

Benefits of Taking Business Communication Training

  1. Develop more persuasive communication techniques
  2. Improve teamwork and conflict resolution
  3. Gain confidence when talking to customers
  4. Obtain a recognized certificate in business communication
  5. Affordable pricing with full access for $97 or included with all subscriptions.

Whenever you choose our online business communication course, you’ll leave with practical, workplace-ready skills.

Frequently Asked Questions:

What skills will I learn from this Business Communication Course?

You’ll learn business writing (including emails, reports, etc), oral presentation, public speaking, body language awareness, executive presence, digital communication, and conflict resolution at the workplace.

Do I need prior communication experience to enroll in this course?

Not at all. This business communication training program is designed for all experience levels, from beginners to senior leaders. So anyone can benefit and grow their communication effectiveness.

What career opportunities can business communication skills open up for me?

Mastering business communication can enhance your effectiveness and credibility in roles like Communications Manager, HR Leader, Project Manager, Sales Advisor, or Public Relations Specialist.

Can I purchase this training for my team or organization?

Yes, we offer Business Communication Training for Teams and Organizations, designed to strengthen collaboration, leadership, and workplace communication across departments. Companies can enroll groups or request a customized program tailored to their industry and goals.

Will I receive a certificate upon completing the course?

Yes, you will earn a business communication training certificate upon completion of this program, showing that you have mastered the following areas:

  • Effective communication in the workplace
  • Executive presence and persuasive communication
  • Team collaboration and conflict management

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