Boost Your Revenue With Customer Retention
Melinda Emerson - Small Business Expert, Bestselling Author, Founder & President, Quintessence GroupWelcome to “Boost Your Revenue with Retention Strategies” with the renowned Melinda Emerson. Prepare to embark on a transformative journey, where you’ll uncover the secrets of customer retention.
Gone are the days of solely focusing on customer acquisition. It’s time to embrace the untapped potential of nurturing and cherishing your existing customers for improved ROI.
By the conclusion of this course, you’ll be well on your way to elevating your revenue, streamlining your marketing efforts, and creating loyal customers who will stand by your brand for years to come. Get ready to unlock your business’s true potential and become a master of customer retention.
$97.00
Boost Your Revenue Course with Melinda Emerson Intro
Overview
“Boost Your Revenue with Retention Strategies” is an engaging video course featuring Melinda Emerson, which explores the many facets of customer retention. The course is designed with interactive components to reinforce learning and ensure you fully grasp each concept.
By participating in this course, you can expect to achieve the following learning outcomes:
- Understand the importance of customer retention and its impact on revenue growth
- Develop a customer-centric approach to improve loyalty and satisfaction
- Learn how to utilize technology for better customer service and engagement
- Explore strategies for effective communication through email and content
- Master techniques for responding to customer feedback and complaints constructively
- Design and implement a successful customer rewards program
- Discover ways to empower brand advocates and turn them into an unpaid sales force
Soon you can be well-equipped with the knowledge and skills needed to boost your revenue by focusing on customer retention. Don’t miss out on this opportunity to create lifelong customers and elevate your business to new heights
Course Curriculum
Chapter 1
The Art of Retaining Customers
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Lesson 1 - Introduction - What's Better than Acquiring a New Customer? -
Lesson 2 - Maximising Customer Lifetime Value
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Lesson 3 - The Power of Customer Retention
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Lesson 4 - Overcoming Retention Hurdles
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Lesson 5 - Roadblocks To Customer Retention Slideshow
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Lesson 6 - Optimizing the Customer Journey Slideshow
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Lesson 7 - Chapter 1 Quiz
Lesson 1 - Introduction - What's Better than Acquiring a New Customer? 
Lesson 5 - Roadblocks To Customer Retention Slideshow 
Lesson 7 - Chapter 1 Quiz 5 lessons, 4 Videos + 2 PDF Downloadable Worksheets + 1 Quiz
Chapter 2
Crafting a Customer-Centric Business
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Lesson 1 - Cultivate Positive Interactions
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Lesson 2 - Embrace Customer-Centricity
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Lesson 3 - Accelerate Response Times
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Lesson 4 - Harness Customer Insights
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Lesson 5 - Strategies for Getting Reviews WorkBook
4 lessons, 4 Videos + 1 PDF Downloadable Worksheet + 1 Quiz
Chapter 3
Engaging Customers with Content & Events
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Lesson 1 - Craft Impactful Content
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Lesson 2 - Ignite Social Media Engagement
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Lesson 3 - Elevate Connection with Live Events
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Lesson 4 - Stay Connected with Email Magic
4 lessons, 4 Videos + 0 PDF Downloadable Worksheets + 1 Quiz
Chapter 4
Learning from Feedback & Reviews
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Lesson 1 - Embrace Constructive Feedback
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Lesson 2 - Solicit Stellar Reviews
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Lesson 3 - Amplify Customer Testimonials
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Lesson 4 - Chapter 4 Quiz
4 lessons, 3 Videos + 0 PDF Downloadable Worksheets + 2 Quiz
Chapter 5
Surprising & Delighting Your Customers
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Lesson 1 - Delight with Unexpected Surprises
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Lesson 2 - Exceed Expectations with Service
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Lesson 3 - Pen Personalized Notes
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Lesson 4 - Celebrate Birthdays with Your Customers
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Lesson 5 - Upgrade & Enhance Experiences
5 lessons, 5 Videos + 0 PDF Downloadable Worksheets + 2 Quiz
Chapter 6
Designing Effective Loyalty Programs
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Lesson 1 - Loyalty Programs that Inspire
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Lesson 2 - Reward the Right Actions
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Lesson 3 - Tailor to Customer Desires
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Lesson 4 - Pick Your Perfect Platform
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Lesson 5 - Enroll Customers with Magnetic Marketing
5 lessons, 5 Videos + 0 PDF Downloadable Worksheets + 2 Quiz
Chapter 7
Empowering Brand Advocates
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Lesson 1 - Mobilize Brand Champions
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Lesson 2 - Establish an Elite VIP Circle
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Lesson 3 - Design a Winning Referral Program
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Lesson 4 - Share Your Compelling Vision
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Lesson 5 - Grant Exclusive Access
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Lesson 6 - Communicate Early and Often
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Lesson 7 - Applaud Customer Contributions
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Lesson 8 - Chapter 7 Quiz
8 lessons, 7 Videos + 0 PDF Downloadable Worksheets + 3 Quiz
Chapter 8
Moving Forward with Retention Mastery
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Lesson 1 - Forge Ahead: Your Next Steps
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Lesson 2 - Retention Strategy Workbook
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Final Assessment
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Course Survey
3 lessons, 1 Video + 1 PDF Downloadable Worksheet + 5 Quiz
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