Authentic Connection: Cultivate Trust and Empathy at Work

Molly Sargent - Founder & CEO, ProImpress

Welcome to “Authentic Connection: Cultivate Trust and Empathy at Work” by Molly Sargent. Designed specifically to help you master the nuances of genuine professional interactions. As the business world increasingly recognizes the value of soft skills, there’s never been a better time to hone yours.

Dive deep into modules that impart crucial knowledge on fostering trust, managing emotions, and deftly handling conflicts, all tailored to the business world. Each lesson combines research-backed strategies with practical exercises, ensuring a comprehensive learning experience.

By the end of this journey, you’ll not only enhance your leadership capabilities but also strengthen the bonds you share with your team and peers. Embrace this opportunity to elevate your prowess and set yourself apart in the competitive business landscape.


Authentic Connection At Work with Molly Sargent Intro


Introducing “Authentic Connection: Cultivate Trust and Empathy at Work” by Molly Sargent. In a world where business interactions often remain superficial, this course dives deep into creating genuine connections in the professional environment without jeopardizing one’s reputation.

Learning Outcomes:

  • Trust Building: Understand the foundation and formula for building trust, and learn how to deposit points into the “Trust Bank.”
  • Active Listening: Master the art of empathetic listening to create an environment of understanding and mutual respect.
  • Reliability & Authenticity: Discover how to align intention with impact, ensuring that your words match your actions for lasting, genuine connections.
  • Intelligence Insights: Delve into the four types of intelligence – IQ, EQ, BQ, and empathetic listening skills – and how they play a crucial role in fostering authenticity.
  • Emotional Awareness: Navigate the zones of emotions, from sadness to fear to joy, and learn to harness your creative energy.
  • Conflict Resolution: Explore the Drama Triangle, understand its roles, and learn techniques to shift from drama to empowerment.
  • Course Recap: Revisit the essentials of building authentic connections and put your knowledge to the test with a final assessment.

Course Curriculum

Chapter 1

Authentic Connection at Work: An Introduction

  • Lesson 1: Creating Authentic Connection without Risking Your Reputation


1 lesson, 1 Video + 0 PDF Downloadable Worksheets + Quiz

Chapter 2

Keeping the World of Work Real

  • Lesson 1: The Recipe for Authentic Connection

  • Lesson 2: It Begins with Trust - Context over Content

  • Lesson 3: Trust Follows a Formula

  • Lesson 4: Put Points in the Trust Bank

  • Lesson 5: Empathy through Attentive Listening

  • Lesson 6: The Trust Equation - PDF Slideshow


5 lessons, 5 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 3

Reliability: The Authentic Connection Barometer

  • Lesson 1: Walk the Talk to Gain Reliability

  • Lesson 2: Avoiding Embarrassment

  • Lesson 3: Autenticity as a Foundation for Success

  • Lesson 4: Aligning Intention & Impact with Results

  • Lesson 4: Creating a Powerful and Effective Introduction - Gaining Reliability PDF


4 lessons, 4 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 4

The Zones of Emotion and the Field of Joy

  • Lesson 1: The Body Map of Emotions

  • Lesson 2: The Sadness Zone

  • Lesson 3: The Fear Zone

  • Lesson 4: Your Creative Energy Zone

  • Lesson 5: The Field of Joy


5 lessons, 5 Videos + 0 PDF Downloadable Worksheets + Quiz

Chapter 5

Chapter 5: Authenticity, Conflict and the Drama Triangle

  • Lesson 1: The Drama Triangle

  • Lesson 2: Coach, Challenger, Creator

  • Lesson 3: The Drama Roles

  • Lesson 4: Taking Healthy Response-Ability Exercise

  • Lesson 5: Drama Triangle Response-Ability

  • Lesson 6: Shift the Drama Triangle - PDF Slideshow


5 lessons, 5 Videos + 1 PDF Downloadable Worksheet + Quiz

Chapter 6

Chapter 6: Course Outro

  • Lesson 1: Essentials to Building Authentic Connections

  • Lesson 2: Final Assessment

  • Course Survey


3 lessons, 2 Videos + 0 PDF Downloadable Worksheets + Quiz

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