Jennifer Lowney

Global Head of Communications, Citi

About This Expert

Jennifer Lowney is the Global Head of Communications at Citi, overseeing a team of 300 professionals responsible for the bank’s reputation and messaging across nearly 100 countries. She has more than 20 years of experience in corporate communications, having joined Citi in 2014. Initially, she served as the Head of Corporate Communications and later became the Head of Business and Corporate Communications in 2020 before assuming her current role in 2022.

Lowney’s career is marked by her expertise in navigating complex financial communications, honed during her tenure as a Partner at Brunswick Group. There, she played pivotal roles in significant events like the Enron and WorldCom bankruptcies and the Facebook IPO. Her work also included supporting major corporate transactions, such as Facebook’s acquisitions of Instagram, WhatsApp, and Oculus, and Pfizer’s acquisitions of Wyeth and King Pharmaceuticals. These experiences solidified her ability to manage communications during periods of intense public scrutiny and corporate change.

At Citi, Lowney has been instrumental in guiding the bank through significant transitions, including the leadership change under CEO Jane Fraser and the redesign of the organization. Her focus has been on maintaining a consistent global message while accommodating local market nuances, ensuring that Citi’s narrative of progress resonates with all stakeholders.

Beyond her professional achievements, Lowney is known for her leadership in the traditionally male-dominated financial industry. She emphasizes the importance of confidence and self-belief, encouraging others to take on challenges and command the room. Balancing her demanding career with family life, Lowney draws on the support of her family and colleagues to excel in both areas.

In 2024, Lowney was honored as a MATRIX Award recipient by New York Women in Communications, recognizing her contributions to the communications field. Additionally, she serves on the Board of Advisors for the Plank Center for Leadership in Public Relations, reflecting her dedication to advancing the industry and mentoring the next generation of leaders. Her career is a testament to her strategic insight, leadership, and commitment to both her work and her family.